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30-day return requests

You can request a return within 30 days of delivery. For change-of-mind returns, keep the item unused and in its original condition, with its packaging and included accessories.

How to request a return

1. Email care@glow.mvp.bd with your order number, the item and the reason for your request.
2. If the item arrived damaged or incorrect, include a description and photos where possible.
3. Wait for the return address and instructions before sending anything back. Return eligibility, shipping responsibility and any applicable costs will be explained before you proceed.

Refunds and exchanges

Support will confirm the refund method and expected processing time after reviewing your return. Payment-provider processing times can vary. Exchange options depend on current stock.

Faulty or incorrect items

Contact us if an item is faulty, damaged or not what you ordered. The change-of-mind conditions above do not limit your rights in these circumstances.

Your consumer rights

This policy does not exclude or restrict applicable statutory consumer rights. We do not promise free return labels, a fixed refund deadline or an additional product warranty unless confirmed for your order.